Almost 3,000 victims of crime in Kent have chosen to register for regular and more accessible updates on their investigations through an innovative online service.
Kent Police was one of the first forces in the country to offer the use of Track My Crime, a service which allows people who report an offence to follow it through the investigation processes easily and securely online.
On Thursday 29 January, the Ministry of Justice announced Track My Crime will be made available nationally.
Since introducing Track My Crime in April 2014, a total of 2,714 victims in Kent have chosen to register for regular updates on investigations they are involved in. However, some crime-types such as serious sexual offences and domestic abuse cases will not involve the use of Track My Crime.
Victims in Kent already report high levels of satisfaction from initial contact with Kent Police and it is hoped Track My Crime will build on this and support improvements in keeping victims informed throughout the investigation process.
Assistant Chief Constable of Kent Police, Rob Price, said: â€˜Track My Crime offers both victims and officers some real advantages to existing policing such as more frequent and convenient updates and more choice in how to receive them. It also means officers, no matter what time they come on duty, can update records more frequently and without disturbing victims at inconvenient times.
â€˜We are still in the process of introducing it to the way we work and making people aware of the option to register but this is an additional tool for officers and victims of crime â€“ it is certainly not replacing our traditional ways of communicating with members of the public.
â€˜So far, there has been a steady number of registrations from Kent on the website and we hope this will continue.â€™
Ann Barnes, Kent Police and Crime Commissioner, said: â€˜I made a pledge to the people of Kent that I would introduce Track My Crime as one of my manifesto promises, so Iâ€™m delighted that initial take-up of the system has been good and the force will be continuing to build on this.
â€˜Victims should be at the heart of policing in Kent and they have the right to know what is happening with their crime report in real time. The Track My Crime system means that the people of Kent can be reassured we are using a variety of ways to offer them the best police service we can.â€™