Well, our contact center is open 24 hours a day, every day of the year – even Christmas Day and New Year’s Day. Around 40 Call Agents work there, and they are all paid employees, covering shifts around the clock.
Here, former police officer Tim* explains what the job involves – and how the people who need us, those who call with valuable information about crime, are helped by call agents like Tim. Of course, your donations help make it possible for Tim to be there in the first place.
“I applied for a job as call agent because although I’d left the police I still wanted to contribute towards the fight against crime, and by working at the Bureau I feel I’m still doing that. The job also allows me to speak to the public, albeit not face-to-face, and I enjoy that aspect too.
“I’m currently dealing with between 20 and 25 pieces of information every day – you never know what the next call will be and that’s the challenge of the job, which I enjoy. Since starting my role I’ve taken information on everything from drugs to firearms, murders and rape.
“I know it’s not always easy for members of the public to give information about crime. Although the caller has made a decision to contact us, they are often nervous and hesitant about how much information they feel they want to give. The challenge is to build a rapport with the individual and give them the confidence to talk. I like to take my time with the caller to ensure we get all the as much detail as possible; this gives police real opportunities to lock serious criminals away.
“Crimestoppers is there for people who don’t feel comfortable speaking to the police and I think we provide a really important service. The public have a chance to stop crime anonymously and I feel I’m helping them to do that, which is satisfying.
“Without Crimestoppers there may be key pieces of information that are never shared. We provide a means to really disrupt serious criminality and I’m proud to be part of that.”
*Names have been changed to protect the identity of our call agents.