Complaints to Greater Manchester Police have increased and the force is struggling to meet IPCC deadlines, report reveals.
A report into the way a force handles complaints has criticised the Independent Police Complaints Commission (IPCC).
The professional standards report â€“ given to Greater Manchester Police and Crime Commissioner, Tony Lloyd â€“ found a 750% rise in complaints from the public.
It claims that transparency into how complaints are made has led to the rise from four to 34 supervised investigations.
The report also stated that the rise was â€œadversely affecting the operational teams responsiveness and timeliness in dealing with public complaints.â€
It stated the cost of overtime is increasing as staff are pressed to meet IPCC deadlines, â€œthis increasing administrative burden will only increase as the IPCC grow in number.â€
Its main complaint was the time it was taking for IPCC to investigate cases; out of the 16 â€“ 13 are over 120 days old.
The rise in complaints represents a significant setback for GMP as there are far few police officers having lost about 2,700 employees over the last three years.
Detective Chief Superintendent Paul Rumney, Head of Professional Standards, said a change obliging his officers to investigate complaints about policy as well as conduct was â€œpartly to blameâ€ for the rise, adding his department â€œis more contactable than everâ€.
â€œThat said, in terms of incivility complaints, there has been an increase and we are in the process of exploring why this is the case. There has been a particular spike in some divisions, such as Wigan, and senior officers there are working up an action plan to reduce it,â€ he said.
He added: â€œWe are working with the police federation to reduce uncivil behaviour and some of this could involve officers on relevant divisions having body cams to record interactions with the public.â€
From Police Oracle