I was going to write this blog post a few days ago…then I wasn’t…then I was…then I wasn’t. Then, after the agency featured in the diagram tipped me over the edge today, I did.
So here it is…
(Please note: the black splodge next to “PressÂ 1 for this…Press 2 for that…” is meant to be a telephone. Yes, I know it’s rubbish).
This post is dedicated to anyone who has ever tried to navigateÂ their way through this sort of complete nonsense. I can’t even be bothered to repeat myself about designing the system to meet theÂ needs of the service user,Â failure demand, rigid policies, menu-driven call centres, waste, and all the rest of it. Ooops, I just did. Oh well.
Anyway, the point is probably something about it being complicated when it doesn’t need to be.